Privacy Policy

Privacy Policy

Last updated: March 23, 2026

This Privacy Policy explains how Toothless Domains (Pty) Ltd ("we", "us", "our") collects, uses, discloses, and protects personal information when you access or use our website, services, and systems, including our WHMCS client area, ordering system, billing portal, and support services.

1. Responsible party

Toothless Domains (Pty) Ltd is the responsible party for the processing of personal information in connection with the services provided through this website.

Toothless Domains (Pty) Ltd operates as an independent and separate legal entity. While it forms part of a broader corporate group, Toothless Holdings (Pty) Ltd does not process, access, store, or manage any personal data relating to customers or users of Toothless Domains (Pty) Ltd services.

Contact details:
Christo Dreyer
Email: dreyer@toothlessdomains.co.za
Phone: +27 87 700 8744
Website: https://toothlessdomains.co.za

2. Information we collect

We may collect and process the following categories of personal information:

2.1 Information you provide directly

  • Full name
  • Email address
  • Phone number
  • Billing address and account details
  • Company information (where applicable)
  • Communications, support tickets, and enquiries

2.2 Account and service data

  • Account credentials (securely stored and encrypted)
  • Purchased services and order history
  • Domain registration data (including WHOIS where applicable)
  • Support and communication records

2.3 Technical and usage data

  • IP address
  • Browser type and version
  • Device identifiers
  • Pages visited and interaction data
  • Server logs and diagnostic data

2.4 Payment information

Payments are processed by third-party payment providers. We do not store full credit or debit card details.

3. How we use your information

We process personal information to:

  • provide, operate, and maintain our services;
  • create, manage, and secure user accounts;
  • process orders, payments, and domain registrations;
  • provide customer support and respond to enquiries;
  • send service-related communications (such as invoices, notices, and updates);
  • improve website performance, functionality, and user experience;
  • detect, prevent, and investigate fraud, abuse, and security incidents;
  • comply with legal and regulatory obligations; and
  • enforce our terms and agreements.

4. Legal basis for processing

Where applicable (including under GDPR and POPIA), we rely on the following legal bases:

  • Contractual necessity – to provide services requested by you
  • Legitimate interests – to operate, secure, and improve our services
  • Legal obligations – to comply with applicable laws and regulations
  • Consent – where required (e.g. for marketing or non-essential cookies)

5. Sharing of personal information

We may share your information with:

  • Payment processors (for billing and transactions)
  • Domain registrars and registries (required for domain services)
  • Hosting and infrastructure providers
  • Customer support and communication tools
  • Analytics and monitoring services

All third parties are required to process data only as necessary and in accordance with applicable data protection laws.

We do not sell personal information, and we do not share personal data with Toothless Holdings (Pty) Ltd.

6. International data transfers

Your personal information may be transferred to and processed in countries outside your country of residence.

Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including GDPR and POPIA.

7. Data retention

We retain personal information only for as long as necessary to:

  • provide services and maintain accounts;
  • comply with legal, tax, and regulatory obligations;
  • resolve disputes and enforce agreements; and
  • maintain security and audit records.

Retention periods vary depending on the nature of the data and applicable legal requirements.

8. Security measures

We implement appropriate technical and organisational measures to protect personal information, including:

  • encryption of sensitive data;
  • secure authentication and access controls;
  • regular system monitoring and updates;
  • protection against unauthorised access and breaches.

Despite these measures, no system can be guaranteed to be completely secure.

9. Your rights

Depending on your jurisdiction, you may have the right to:

  • access your personal data;
  • correct or update inaccurate information;
  • request deletion of your data;
  • restrict or object to processing;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a data protection authority.

Requests can be made using the contact details provided below.

10. Cookies and tracking technologies

We use cookies and similar technologies to operate the website, enhance user experience, and analyse usage.

For more information, please refer to our Cookie Policy.

11. Third-party services

Our services may include integrations with third-party providers such as:

  • payment gateways;
  • analytics platforms;
  • content delivery networks (CDNs);
  • live chat systems; and
  • embedded content providers.

These providers may process personal data in accordance with their own privacy policies.

12. Data breach notification

In the event of a data breach affecting personal information, we will take appropriate steps to investigate, mitigate, and notify affected users and relevant authorities where required by applicable law.

13. Children’s privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updates will be published on this page with the revised date.

15. Contact information

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Christo Dreyer
Email: dreyer@toothlessdomains.co.za
Phone: +27 87 700 8744
Website: https://toothlessdomains.co.za/contact.php


Terms of Service | POPIA Statement | Service Level Agreement | Acceptable Use Policy | Data Deletion Request